Stevenson-Hendrick Toyota Jacksonville boasts an on-site parts department that will help you secure all the genuine Toyota parts you need to complete a job on your Toyota vehicle today!

Our team members are knowledgeable on all things Toyota and are eager to hear about the upcoming repair you plan on completing. From vehicle belts and hoses to accessories that give your vehicle a personal touch, we have your parts needs covered! If you'd like to take advantage of such parts, but don't have a wealth of mechanical knowledge, head to our service department for assistance.

We'll happily install your items so that you can get back to exploring the streets of Jacksonville. Thank you for allowing Stevenson-Hendrick Toyota Jacksonville to assist with all your service needs!

An outstanding Toyota dealer in the Jacksonville area, we know our Toyota vehicles! Our knowledgeable and professional sales staff are ready to help you with any questions you may have needs you may need help with.

Our full and expansive inventory of New Toyota Models and a wide inventory of Used and Certified Pre-owned vehicles makes the search for your next car, truck, or SUV easier. We are known as one of the most popular Toyota dealerships in the greater Eastern Carolina area! Partly because we offer a wide selection of services including our Lifetime Warranty, affordable financing, a certified service center , and genuine Toyota parts and accessories.

We enjoy a reputation of doing business honestly, professionally, and in a manner that puts you as our number one priority. We carry a large assortment of all the Newest Toyota models, in order to make sure that your car buying experience is a smooth and hassle-free as possible. Browse our New Inventory online, come by our lot and let us show you some of our favorites in stock.

Schedule a test drive and enjoy getting behind the wheel of a Toyota Camry , or a performance-ready Toyota C-HR , or give the dependable Toyota Tacoma a spin. With plenty of models to choose from we know we can help you drive home in the perfect car for you, and don't forget to check out our New Vehicle Specials before you shop!

Purchasing a pre-owned car, truck, or SUV doesn't mean you need to skimp on quality. At Stevenson Hendrick Toyota we want you to find the perfect new-to-you vehicle to fit your budget and lifestyle while making sure you feel confident in the vehicle you drive home in. Investigating financing options at Stevenson Hendrick Toyota is simple with the help of our capable team of advisors.

We work to streamline the process by eliminating unnecessary paperwork and confusing terminology. Shoppers from New Bern, Havelock, Richlands, Swansboro and all over North Carolina can look forward to leasing or purchasing their dream vehicle from Stevenson Hendrick Toyota in Jacksonville without delay. Looking to purchase your leased Toyota vehicle that you love?

Stevenson Hendrick Toyota will help you discover the best plan of action to do just that! Whether you turn in your current vehicle to lease or buy a new model or choose to purchase your current ride at the end of term, we offer some of the best options in North Carolina!

Use our online tools to estimate your trade-in value , explore credit options, get pre-approved and fill out your application today. Once you enter your information, your coupon will be emailed to you. If you have any questions, you can reach us at Offered on all Makes and all Models, the vehicle must have normal wear and tear and values are based on Kelly Blue Book fair market value.

Any excess wear, body damage or reconditioning needed by the vehicle will be adjusted from the appraised value. Offer is nontransferable and is redeemable only to the individual to whom it is made out. Proof of ID required. Offer is not valid on prior sale and cannot be combined with any other offer or promotion. Zero cash redemption. All prices exclude all taxes, tag, title, registration fees and government fees. All prices include all manufacturer to dealer incentives, which the dealer retains unless otherwise specifically provided.

Dealer not responsible for errors and omissions; all offers subject to change without notice; please confirm listings with dealer.

All vehicles may not be physically located at this dealership but may be available for delivery through this location.

Transportation charges may apply. Please contact the dealership for more specific information. All vehicles are subject to prior sale. All Hendrick Automotive Group pre-owned inventory is available at. What is Hendrick Certified? What is Hendrick Affordable? Test Drives Delivered To You. Get Pre-Approved Online.

Enhanced Safety Precautions. We carry a large assortment of all the Newest Toyota models, in order to make sure that your car buying experience is a smooth and hassle-free as possible. Browse our New Inventory online, come by our lot and let us show you some of our favorites in stock. Schedule a test drive and enjoy getting behind the wheel of a Toyota Camry , or a performance-ready Toyota C-HR , or give the dependable Toyota Tacoma a spin.

With plenty of models to choose from we know we can help you drive home in the perfect car for you, and don't forget to check out our New Vehicle Specials before you shop! Purchasing a pre-owned car, truck, or SUV doesn't mean you need to skimp on quality. At Stevenson Hendrick Toyota we want you to find the perfect new-to-you vehicle to fit your budget and lifestyle while making sure you feel confident in the vehicle you drive home in. Investigating financing options at Stevenson Hendrick Toyota is simple with the help of our capable team of advisors.

We work to streamline the process by eliminating unnecessary paperwork and confusing terminology. Shoppers from New Bern, Havelock, Richlands, Swansboro and all over North Carolina can look forward to leasing or purchasing their dream vehicle from Stevenson Hendrick Toyota in Jacksonville without delay. Looking to purchase your leased Toyota vehicle that you love? Stevenson Hendrick Toyota will help you discover the best plan of action to do just that! Whether you turn in your current vehicle to lease or buy a new model or choose to purchase your current ride at the end of term, we offer some of the best options in North Carolina!

Use our online tools to estimate your trade-in value , explore credit options, get pre-approved and fill out your application today.

Once you enter your information, your coupon will be emailed to you. If you have any questions, you can reach us at Offered on all Makes and all Models, the vehicle must have normal wear and tear and values are based on Kelly Blue Book fair market value.

Any excess wear, body damage or reconditioning needed by the vehicle will be adjusted from the appraised value. Offer is nontransferable and is redeemable only to the individual to whom it is made out.

Proof of ID required. Offer is not valid on prior sale and cannot be combined with any other offer or promotion. Zero cash redemption. All prices exclude all taxes, tag, title, registration fees and government fees. All prices include all manufacturer to dealer incentives, which the dealer retains unless otherwise specifically provided. Dealer not responsible for errors and omissions; all offers subject to change without notice; please confirm listings with dealer.

All vehicles may not be physically located at this dealership but may be available for delivery through this location. Transportation charges may apply. Please contact the dealership for more specific information. All vehicles are subject to prior sale. All Hendrick Automotive Group pre-owned inventory is available at. What is Hendrick Certified? What is Hendrick Affordable?

Test Drives Delivered To You. Get Pre-Approved Online. Enhanced Safety Precautions. Enhanced Sanitation. Search Our Vehicles. Narrow Your Search. Start Over. Fast Pass. Service Coupon 9. Shop New Vehicles. Shop Pre-Owned Vehicles. Book Service. Order Parts. Service Specials. Service Department is open I tried to make it to that dealership and the brakes locked all the way I had to be towed.

I have been trying for over 2 months to get my extended warranty canceled and the refund processed to my loan balance. I contacted [redacted] at the dealership, whom explained the warranty and had me under the impression it was for an additional , miles, rather than total mileage of , As soon as I got the updated paperwork I called to cancel. The finance manager had no clue what she had to do, and her nor [redacted] would return my call.

I had to call and go to the GM [redacted]. I was told by [redacted] and the dealership it would take weeks to process. I waited 6 weeks and still no refund. I called [redacted], the warranty dept, and Stevenson KIA again with no answers. I talked to [redacted] again, he claims to have called [redacted] and the warranty dept, and they told him they could not read the paper he faxed. He then asked me to come to the dealership to sign the paper again to fax in. Note 3 weeks later again, the warranty dept still has no papers or record of talking to [redacted], and no one from the dealership will return my call with answers.

And the warranty place can't do anything because it's completely reliant on the dealer to cancel the warranty and refund the money. From my understanding this refund is prorated on time and mileage, which I am now 3 months into, and 8, miles later because they can't seem to get it taken care of. Business Response Mr.

Their phone number is [redacted] [redacted]. I apologize that I cannot do more in this situation but the refund credit will be issued by [redacted] directly to Mr. Sincerest regards[redacted]Consumer Response I have resolved this issue by bypassing the dealership, and going to management with the warranty department.

The manager there has made phone calls to [redacted] and the dealership and has it all lined up ready to be refunded. Everything is now taken care of, apparently the fax was not getting thru to the warranty place. Thank you. Final Consumer Response. I originally purchased a vehicle at Stevenson Kia on February 5, the vehicle I was supposed to receive I didnt after a deposit was placed on a particular card they traded it without any approval, and sold me a completely different car other than the one that was initially discussed.

I contacted [redacted] at Stevenson he texted me a number to call for service to take the car in and have the battery checked. He informed me that he spoke to his manager [redacted] who also came over and spoke to me.

At this point Mr. He told me at this point that he would not take the car back, but he would trade it for something else if thats what I would like to do. I advised him that I would like that option of a different vehicle at the same price that a money order was issued for since he refused to refund my money back to me. I took the key for the vehicle and informed Mr. I would sincerely appreciate if they would just refund my money back to me please since the car was not financed, but bought from this dealership.

I don't want to trade for another vehicle because the whole situation was just atrocious, and the manager [redacted] was just discourteousBusiness Response I am writing regarding Ms. The vehicle that was purchased was not the vehicle that she looked at initially as that vehicle was unable to pass the NCSI test.

When this was realized Stevenson Kia and it representatives, [redacted] and [redacted] suggested an alternate vehicle. We had her bring the vehicle into the service department where it was diagnosed as requiring a new battery. We have spoken with her on several occasions regarding a possible trade and continue to explore options on her behalf.

I am happy to pursue any workable options for Ms. I thank you for bringing this matter to my attention and furthermore for all the good work that your office doesKindest regards,Final Consumer Response This response is completely false.

I have completed the dealership over several times asking about different vehicles and was also told that there was nothing available and I have recorded text etc.

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