Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable. Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight.
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids? Pros: "I have shifted from shortest routes by flying through kuwait airways or pia to lahore just for comfort i have been customer of emirates but not anymore..
Pros: "Stewards were great" Cons: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time. Pros: "Cabin Crew was great, very professional and capable.
Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options.
The toilet could use mouthwash addition. Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience.
I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children.
No offers for assistance with bags. Pros: "Crew helped with my bags. Cons: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight.
Never again. Pros: "After hearing our complaint, the Transfer desk staff was friendly and helpful and solved the situation in our favour. We" Cons: "Once we landed in Doha to board omthe connecting flight, ground staff was waiting right outside the hate to let us know that our flight was overbooked.
We were then informed that we were put on the following flight arriving after midnight at our destination. Our compensation was going to be USD and a free entry to the lounge. What a way to start our holidays. Pros: "'Low cal meal for you? Nothing low cal really bread butter potato corn thing Still waiting for my luggage Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board". Pros: "They don't charge you for any seat in economy class" Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist while they smile at you during the process.
Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US.
By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights including the ones that take you more than 4 hours Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada.
Pros: "Generally ok but not as good as other Middle East carriers" Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away". Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well.
Pros: "The crew, Sami and Juliana in particular, were absolutely amazing! Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. Pros: "- Efficient boarding and check-in - on time arrivals" Cons: "- Food is not as good as in past years. No variety.
Cons: "We normally fly business class, but this was a quick side trip so we settled for economy. Cons: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat". Pros: "Attentive service ready to appease any request very clean toilets" Cons: "Type of aircraft Films Selections in particular World Group not changed much since April". Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca.
We landed at pm and didn't get to our hotel until Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving.
I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?
Cons: "there is little time for lay over in turkey going to Egypt one hours is not enough. Pros: "Too short For my experience is not hectic" Cons: "Entertainment crew food". Pros: "Love love love this airlines! I wish the US carriers were like this! Contact Sales Center.
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Quarantine requirements Visitors from San Francisco are not required to quarantine after entering Alexandria. Find deals. Round-trip One-way. Any month. Economy Business Premium Economy First. Adults Students over My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I have called to make many complaints to talk to corporate office but no one would give me the correct number.
I am so disappointed. Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover.
Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft.
The 2k spent was not worth what I received. Pros: "On board shows were good. Cons: "Flight left about Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done.
Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected!
Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight.
Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again.
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit.
She was completely rude and acted like she hated her job! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight!
Pros: "Our names are Steve and Jan Hovde if you have any other questions about our flight concerns. We can be reached by phone at We did not call FAA, but still very much a concern. We have flown United other times and many other airlines and many Boeing 's Mechanical noises prior to take off , during flight right fan whine - could hear it when started engines in SF.
When plane came to stop at the gate, again some noises we have never heard before on 's. Please check out that plane more closely. Part of our concern is that Pilot mentioned before take off that they had problems with scheduled and they needed extra time to locate another that could be used Why our take off was rescheduled twice and different gate We did mention some of this tactfully to stewardess' standing near exit when we got off the plane She seemed surprised and wondered what we were talking about.
We were so thankful we made it. We just figured that flight crew would be tracking these odd noises and pass along to captain if he couldn't hear. Pros: "The flight made the best out of what they had to work with. They got me to my destination. I my seat was next to the bathroom. People were constantly coming and out as well as stepping on my feet while they stood and stretched so I never had any actually "extra leg room". I didn't get any sleep from the bathroom lights contasntly shining in my face.
The entertainment was horrible there were no tv screens expect for the small ones going down the aisle. Felt like I was on a flight from when I was When we made it to our destination baggage claim was a mess and our carsoul kept changing. None of the passengers or employees knew what was going on. It was a mess. Cons: "We were diverted from Pittsburgh because of fog. Other flights landed shortly thereafter from other airlines which was frustrating, but a short delay did not ruin the day.
We landed instead at Dulles. After sitting and waiting for hours we were finally all put back on the plane. Then we taxied out before the pilot told us they were over their hours or something along those lines and couldn't submit the paperwork necessary to take off.
We went back to the gate and were told to wait some more in case there were more pilots. No more pilots came. No more flights were available. Instead we all hovered either around the gate desk or the customer service desk where we were told we couldn't be helped. We were instead forced to pile onto buses nearly 5 hours after we had landed at the wrong airport.
We then spent another 6 hours on the road driving to Pittsburgh on a bus that was crowded and hot because the air conditioning kept failing. Because of some fog and a lot of incompetence, I arrived in Pittsburgh over 12 hours after I was supposed to. My trip in total lasted 20 hours from my flight in Seattle taking off. I missed an important event for the wedding that weekend, which was upsetting given the distance I had to travel and the amount of extra time I had scheduled in for myself, but the way we were treated was worse.
There was no positive communication. Nobody knew anything. We were clearly an inconvenience that nobody knew what to do with so they just kept trying to push us off to the next person. It was infuriating and unacceptable I will never fly United again if I can possibly help it.
Cons: "Everything was horrible. The fried noodles that they served was too soggy. The crew was understaffed but it won't justified their bad service. I called twice and noone came to helped. They had a young Asian male flight attendant that was flirting with other 2 guy passengers.
But when other passengers approached him he wasn't very nice at all, he had this unpleased face all the time, It was hot and we couldn't connect to the internet. It was just horrible. Sucks paying so much for a very bad service. Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers. Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light.
We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.
Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane.
The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands.
After my return flight I vow to never fly United again. Cons: "Bought the ticket with Brussels, but it was operated by United. Late departure. When we boarded, we found that United had booked another person in my assigned seat! Had to stand in the aisle for nearly 10 minutes while attendant found another seat for us, farther back in the plane and in the center section.
Absolutely no legroom and the food was hardly edible. Every few years I fly United in the hope that they'll have gotten better, but it just never seems to happen. Still can not recommend this airline. Pros: "There was nothing to like about this constantly delayed flight with rude attendants at the gate. I will not be flying United again. Cons: "Everything! Our flight started with a thirty minute delay which was mentioned after we were asked to stand and prepare to board.
The flight continued to be pushed out an hour every hour with no reason as to why. Our gate changed and we were told to line up for boarding, then we had another delay. The frustrating part was being told to line up to board only to see another delay. In total, the flight was delayed over four hours, being asked to prepare to board three times and with one gate change.
This was not even the worst part, our new plane did not have WiFi, which was promised when booking. Needless to say, the entertainment was bleak. The icing on this flight from hell was when we hit turbulence and two bottles of wine spilt on another passenger and all over the floor.
I understand that this happens, but none of the flight attendants attempted to clean up the wine and all the passengers where forced to smell cheap red wine for the remaining eight hours of the flight. I regret to claim that I will not fly United ever again. Pros: "The crew was wonderful. We accidentally left our Camera on the plane and didn't realize it until we got to our hotel. They had found it and returned it directly to our hotel.
They saved our honeymoon. Cons: "We had checked in early and selected seats together because this trip was our honeymoon. I even called United directly and they said there was nothing they could do.
That's pretty inexcusable and ridiculous. If the customer service representatives are not Empowered enough to rectify such an egregious inconvenience, then why do they exist? Cons: "One of the crew members was very mean towards some people I was sitting near.
They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight.
When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already. Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition.
It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable.
I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight.
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